UNFI Natural suppliers can quickly submit deduction disputes from within Crisp's deductions tool.
To dispute a deduction:
- From the main menu at the left side of the screen select Deductions or Deductions Tool (in UNFI Insights).
The Deductions Overview page appears with a list of payments from your distributor. - Select a payment, then select the transaction for which you want to file a dispute.
A screen appears that includes the PDF backup (if available) on the right and options for categorization on the left. - Enter any transaction details you want to include, then at the bottom of the screen, select File as > For dispute.
- Select the File dispute button.
The screen updates and provides fields for submitting your dispute. - Enter a company and requestor name and email, as well as the amount you want to dispute and a reason for dispute.
- If you want, fill out any of the optional fields and add an attachment (such as a promotion agreement) to support your dispute claim.
- Click the Submit dispute button.
Your claim is sent to UNFI. Further communications about your claim will take place via email, so check the email you provided for a response to your claim.