This info sheet describes the documents you will use to work with this partner and what you need to provide Crisp in order to get set up for EDI with this partner.
Crisp EDI Portal workflow
The following diagram lists the EDI documents you will receive and send to work with this partner and outlines your workflow in the Crisp EDI Portal.
Note: EDI 997s are sent by each part to acknowledge transmissions, but this happens behind the scenes and does not impact your workflow in Crisp.
Requirements
Before we can proceed with your setup, we need the following information:
- Von Maur requires shipping labels that incorporate your GS1 company prefix. Please provide us with your GS1 company prefix. Note: Your GS1 company prefix is often used as the first 6 digits of your item UPC codes.
- Provide us with the invoice terms you have established with Von Maur (e.g.: 2% 15 NET 30).
- Your Von Maur vendor number (once assigned).
EDI setup and testing process
Testing is done directly with Von Maur. Once you have been assigned a vendor number, we can reach out to them to start testing. The testing schedule is at the discretion of Von Maur, however it can typically be completed within 10 business days. Once testing has been completed, the setup will be moved to production by Von Maur and you can get started on your workflow in the Crisp EDI portal.
Von Maur requires shipping labels. Please ensure that you have adequate supply of these 4x6 labels on hand.
Note that when creating the shipments in production, make sure to enter the weight in ‘LB’. If you need an ASN to be present, please call our Help Desk and a team member and remind them that the shipment number (BSN02 value) on the ASN needs to be unique.
Von Maur also requires one shipment and one invoice per store.
More questions? Just ask us
Our support team is here to help.
You can reach us directly at 905-947-1904 or edisupport@gocrisp.com, Monday to Friday from 7:00 a.m. to 7:00 p.m. Eastern time. Support will respond to emails and calls received after that time on the following business day.
After Hours: if you have an urgent issue outside of our normal business hours, please leave a voice message and the on-call support agent will respond as quickly as possible.