This info sheet describes the documents you will use to work with this partner and what you need to provide Crisp in order to get set up for EDI with this partner.
Crisp EDI Portal workflow
The following diagram lists the EDI documents you will receive and send to work with this partner and outlines your workflow in the Crisp EDI Portal.
Note: EDI 997s are sent by each part to acknowledge transmissions, but this happens behind the scenes and does not impact your workflow in Crisp.
Requirements
Before we can proceed with your setup, we need the following information:
- Your CoreMark vendor number
- Invoice terms for this partner (e.g., 2% 15 NET 30)
- How are the orders being shipped - Prepaid or Collect
EDI setup and testing process
We will reach out to the partner and initiate the EDI setup. First, we will exchange EDI IDs and connection details. Once the setup is ready on the partner’s side we will begin setup on our side. To test the process, the CoreMark EDI team will release a test PO, then load the order into our system and send back a test invoice. When the test invoices processes as needed on the partner’s side, the setup will be moved to production, and you can get started on your workflow in the Crisp EDI portal.
More questions? Just ask us
Our support team is here to help.
You can reach us directly at 905-947-1904 or edisupport@gocrisp.com, Monday to Friday from 7:00 a.m. to 7:00 p.m. Eastern time. Support will respond to emails and calls received after that time on the following business day.
After Hours: if you have an urgent issue outside of our normal business hours, please leave a voice message and the on-call support agent will respond as quickly as possible.