This info sheet describes the documents you will use to work with this partner and what you need to provide Crisp in order to get set up for EDI with this partner.
Crisp EDI Portal workflow
The following diagram lists the EDI documents you will receive and send to work with this partner and outlines your workflow in the Crisp EDI Portal.
Note: EDI 997s are sent by each part to acknowledge transmissions, but this happens behind the scenes and does not impact your workflow in Crisp.
Requirements
Before we can proceed with your setup, we need the following information:
- Provide us with the invoice terms you have established with Nature’s Emporium (e.g.: 2% 15 NET 30).
- Your Nature’s Emporium vendor number (once assigned).
EDI setup and testing process
Testing is done with True Commerce. Once you have been assigned a vendor number, we can reach out to them to start testing. The testing schedule is at the discretion of Nature’s Emporium, however it can typically be completed within 10 business days. Once testing has been completed, the setup will be moved to production by Nature’s Emporium and you can get started on your workflow in the Crisp EDI portal.
Nature’s Emporium requires a slight delay in the 810 transmission in order for all EDI documents to be processed in succession in production. Please be sure to create the ASNs first and then create the invoices slightly later when processing orders - the ASN has to go out first before the invoice.
More questions? Just ask us
Our support team is here to help.
You can reach us directly at 905-947-1904 or edisupport@gocrisp.com, Monday to Friday from 7:00 a.m. to 7:00 p.m. Eastern time. Support will respond to emails and calls received after that time on the following business day.
After Hours: if you have an urgent issue outside of our normal business hours, please leave a voice message and the on-call support agent will respond as quickly as possible.