This info sheet describes the documents you will use to work with this partner and what you need to provide Crisp in order to get set up for EDI with this partner.
Crisp EDI Portal workflow
The following diagram lists the EDI documents you will receive and send to work with this partner and outlines your workflow in the Crisp EDI Portal.
Note: EDI 997s are sent by each part to acknowledge transmissions, but this happens behind the scenes and does not impact your workflow in Crisp.
Requirements
Before we can proceed with your setup, we need the following information:
- Sobeys uses the vendor’s DUNS number, please provide your Sobeys vendor number.
- Invoice terms with Sobeys (e.g., 2% 15 NET 30).
- Sobeys Regions you will be doing business with (eg Ontario, West, Atlantic and/or Quebec).
EDI setup and testing process
We will reach out to the Sobeys EDI team to initiate the setup. We will provide the EDI IDs and VAN information. Once the setup is completed on the Sobeys side, they will confirm and the connection will be in place. We do not do any testing with the partner for orders shipping to Sobeys DCs. Your setup is moved straight to production and you can get started on your workflow in the Crisp EDI portal.
More questions? Just ask us
Our support team is here to help.
You can reach us directly at 905-947-1904 or edisupport@gocrisp.com, Monday to Friday from 7:00 a.m. to 7:00 p.m. Eastern time. Support will respond to emails and calls received after that time on the following business day.
After Hours: if you have an urgent issue outside of our normal business hours, please leave a voice message and the on-call support agent will respond as quickly as possible.