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Resetting your Crisp Reporting Studio password to use single sign-on

Updated

Starting in late May 2025, you can use a single login ID and password to log in to both the Crisp platform and Crisp Reporting Studio. To do so, you will need to reset your Crisp Reporting Studio password using the instructions you will receive via email. This email will be sent to you automatically when single sign-on is available. 

To reset your password:

  1. From the email you received from Crisp, select the Reset your password link.
  2. Enter the email address associated with your Crisp Reporting Studio account. 
  3. When prompted enter a new password for your account, then click the Save button.
    Your password is reset and you will use this new password when you log in to both Crisp Reporting Studio and the Crisp platform. If you need more help resetting your password, please email support@gocrisp.com.