You can connect Crisp with Amazon S3, to sync your distributor and retailer data securely to the cloud, then integrate that data into your internal systems.

Note: You need your AWS cloud region and bucket name on hand to set up this connection. 

To create the connection, complete the following tasks (you can select a link to jump to a specific section):

  1. Prepare for the connection
  2. Set up the connection in Crisp
  3. Access your data in Amazon S3

To prepare for the connection:

  1. As a security best practice, we recommend creating a dedicated user for the Crisp connection, so you can manage the level of access the user has. To create the user, log in to AWS, then follow the process in AWS Documentation > Creating an IAM user (console). Make sure the user has the following configuration options set: 

    • In Step 4 of the user creation process, make sure to select Access key - Programmatic access

    • In Step 6, attach or create an Identity and Access Management (IAM) policy that grants the user the appropriate level of access in accordance with your organization's policies. Your organization may have may have an existing policy that you want to attach to the user.

      If you are creating a new policy, Crisp recommends creating a JSON policy using the instructions here: AWS Documentation > Creating policies on the JSON tab and copying/pasting in the following sample JSON that grants Crisp the minimum access needed for the connection.
      Note: Replace the example text with your bucket name. 
    "Version": "2012-10-17",
    "Statement": [
            "Effect": "Allow",
            "Action": [
            "Resource": [
                "arn:aws:s3:::<YOUR BUCKET NAME HERE>/*",
                "arn:aws:s3:::<YOUR BUCKET NAME HERE>"

No matter how you create the policy or if you attach an existing one, the Crisp connection (at minimum) requires the policy to include the following access level actions. For more on creating policies, see AWS Documentation > Creating IAM policies.  

  • Write: PutObject and DeleteObject
  • Read: GetObject
  • List: ListBucket


To set up the Amazon S3 connection in Crisp:

  1. Log into your Crisp account.
  2. From the main menu on the left side of the screen, select Connectors.
  3. Select the Add connector button.
  4. Select the Data Destinations tab, then select the AWS S3 connector tile.
  5. If you want, update the default name of the connector. If you're going to set up multiple data feeds to this destination, we recommend using something unique.

  6. In the Bucket field, provide the AWS bucket name to which you want to output data, then select the AWS cloud region where the bucket is stored.
  7. Provide your AWS Access Key ID and AWS Access Key in the appropriate fields.

    These keys allow Crisp to access your bucket for file storage.
  8. In the Export Format section, select an output format (e.g., CSV), then choose whether you want the files to be delivered compressed or not.Export_Format.png
  9. If you want, fill out the next three optional fields to further customize how you receive the data files.
  10. In the Connector source data section, select the Select button.
    The Select source data screen appears.
  11. Select the retailer(s) for which you want to export data (e.g., UNFI), then choose which data tables and columns to include in the export. For detailed instructions on making your data feed selections, see Selecting Destination Data Sources.

    Hint: You can select the book icon to the right of a table name to see its documentation.


  12. To complete your selections, select the Accept button.

    The window closes and you return to the connector setup screen.

  13. If you want to include a column that identifies which source connector the data came from, select the Include Source Connector Configuration ID option.

    Hint: This is useful if you have multiple connectors for the same retailer, such as one for U.S. sales and one for Canadian sales.
  14. Select the Save button.


The connection is saved and you return to the Connectors screen. You can check the status of the connection by clicking the new AWS S3 tile. On this screen, there are two alerts to validate a good connection. Under Connection diagnostics, Crisp alerts you if your storage container and write access are working properly.


After login and the connection to AWS S3 is validated, any unexpected error with the connections are logged and sent to Crisp engineering for resolution.

Accessing Data in Amazon S3

Unlike storing files on your computer’s hard drive, S3 enables data storage within a specific AWS cloud region. From the defined cloud region (such as AWS East), S3 data is then stored in a bucket. A bucket is the basic container that holds data and may not be nested like files on your computer are typically. Once the data is synced in S3, you will see a folder per table selected. Each folder contains the name of the table and the timestamp the data was synced. Within those folders are the exported data files for use. Exported Crisp data includes the most recent reports plus up to 2 years' worth of backfill data.

To locate a Crisp data object:

  1. Log in to Amazon S3 as the user you used to set up the Crisp connection.
  2. Select the AWS region.
  3. Select the storage bucket you specified during connector set up.
  4. Select the file(s) you want to use.